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Australia's largest betting agency has been fined $4.6 million and put on notice by a gambling watchdog after it was busted  breaching licence and gambling rules.

【프리티비주소 텐텐벳】 해외 라이센스 정식업체 오즈포탈 라이브스코어 공식 파트너업체 【프리티비주소 토토그램】A Victorian Gambling and Casino Control Commission investigation exposed Tabcorp for repeated breaches of its betting licence and the responsible gambling code between August 2

uary 2023.

In one instance, a Tabcorp account manager placed a "responsible gambling call" to the customer whose betting patterns were flagged by its o

g systems.

The punter had lost $135,000 within the space of a month following a large volume

trong>


The October 2022 call ended with the manager communicating that a deposit-match promotion of $2000 would be allocated to t

s account.

The incident was indicative of a culture of Tabcorp not taking seriously its harm minimisation obligations, commission

horn said.

"The recorded call provides evidence of a lack of commitment to responsible gambling policies and demonstrates a lack of concern for the customer's

she said.

"Instead of offering support or making suggestions to help the customer manage their gambling, the call was used as an opportunity to encourage them

gambling."

In total, 텐텐벳주소 the customer was contacted with promotional offers six times between October 2022 and February 2023 despite asking to opt-out of receiving such material when reopening thei

August 2020.

It wasn't until May 2023 that the customer's account

gain.


Other alleged breaches were failing to provide appropriate support to a customer exhibiting observable signs of distress or indicators of potential gambling harm, and failing to minimise the potential for gambling harm through inad

ing of staff.

While Tabcorp co-operated with the investigation, Ms Thorn said the breaches reflected systemic operational deficiencies and non-compliance with its licence conditions and resulted in "signifi

o a customer.

"The hefty fine, the largest the commission has ever issued to Tabcorp, is proportionate to the seriousness of the licensee

t," she said.

"It sends a clear message to the gambling industry that this kind of behaviour is not acceptable an

e tolerated."

The $4.6 million fine was half of the maximum penalty the regulator

eted out.


In December, Tabcorp paid the Victorian government $600 million up front to secure a 20-year extension to its ex

ring licence.

Senior Victorian minister Danny Pearson said the penalty sent a signal to Tabcorp's leadership, under new chief executive Gillon McLachlan, that the behaviou

be tolerated.

"I don't think any company that I have ever known is happy about copping a multi-million-dollar

ld reporters.

Tabcorp has been directed to clean up its act, with the watchdog vowing to actively monitor the implementation and effectiveness of a new program to

s operations.

In a statement, Tabcorp acknowledged the fine but did not say whether it woul

its severity.

"The harm minimisation measures in place by Tabcorp at the time did not meet community or regulatory expectations, nor did it meet the expectations that current management expect of the company and its p

company said.

"Tabcorp has since taken significant steps to improve customer safety, including restructuring the safer gambling team which has led to an increase in customer interventions."
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